Welcome to Arrow Vantage Store’s FAQ section. As precision archery specialists, we’ve compiled answers to common questions about our products, shipping, and services to help you focus on what matters – your archery performance.

Product Questions

What types of archery equipment do you specialise in?
We focus on premium archery equipment including:
  • Compound bows from top brands (PSE, Hoyt, Mathews, Bowtech, Elite, Darton, Mybo, Oneida Eagle, Bear)
  • Recurve bow kits and complete setups
  • Bowstrings and cables for compounds and recurves
  • Broadheads, points, and specialised archery accessories
  • Archery sets for both competition and leisure
How do I choose between compound and recurve bows?
Our archery specialists recommend:
  • Compound bows for hunters and target archers wanting precision, power, and let-off
  • Recurve bows for traditional archers, Olympic-style shooting, or beginners
Contact our team at [email protected] for personalised recommendations based on your skill level and goals.
Do you offer custom bowstrings?
Yes! We provide custom bowstrings and cables for most compound and recurve models. Please contact our support team with your bow specifications for a quote. Note that custom items require special handling for returns.

Shipping & Delivery

What are my shipping options?
We offer two precision shipping methods:
Express Standard Shipping (£12.95)
• DHL/FedEx professional service
• 10-15 business days after dispatch
• Full tracking and insurance
• Recommended for competition gear
Free Standard Shipping (Orders £50+)
• EMS postal service
• 15-25 business days after dispatch
• Basic tracking included
• Ideal for complete setups or bulk orders
How long does order processing take?
Each order undergoes our quality assurance process:
  • 1-2 business days for processing (excluding weekends)
  • Professional inspection by our archery specialists
  • Immediate dispatch notification with tracking
Pro Tip: Competition archers should order at least 3 weeks before events to account for shipping and setup time.
Do you ship to my country?
We ship globally except to some remote areas and parts of Asia. Contact us with your location for confirmation. International customers may need to pay local import duties which aren’t included in our prices.

Returns & Exchanges

What is your return policy?
We stand behind every product with our 15-day return policy:
  • 15-day window from delivery date
  • Items must be in original condition with all packaging
  • Customer covers return shipping costs
  • Refunds processed within 3 business days of receipt
Note: Custom items like bowstrings or glue-in points require pre-return authorisation.
What if my equipment arrives damaged?
All shipments include insurance coverage. If damage occurs:
  1. Keep all original packaging
  2. Take photos of the damage
  3. Contact us immediately at [email protected]
We’ll expedite a replacement for insured items.

Payments & Accounts

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Do you offer discounts for bulk orders?
Yes! Contact our team for pricing on:
  • Team/Club orders
  • Multiple bow purchases
  • Accessory bundles
We offer competitive pricing for serious archers stocking up on gear.

Technical Support

How do I contact your archery experts?
Our team of archers is ready to help: We typically respond within 24 hours (excluding weekends).
Do you provide setup advice for new bows?
Absolutely! As fellow archers, we offer:
  • Basic setup guides with all bow purchases
  • Personalised advice for PSE, Hoyt, and Mathews compounds
  • Tuning tips for optimal performance
Don’t hesitate to reach out – we’re passionate about helping archers achieve their best performance.
Remember: Whether you’re a competitor needing express delivery or a hobbyist building your first setup, Arrow Vantage Store treats your archery needs with the precision they deserve. Happy shooting!