At Arrow Vantage Store, we understand that precision matters in archery just as it matters in your shopping experience. Whether you’re a competitive archer or a recreational enthusiast, we want your equipment to meet your exacting standards. Below you’ll find all the details about our shipping and returns policies to help you shop with confidence.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping (£12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping (orders over £50): Shipped via EMS with delivery in 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to certain Asian countries and remote areas.

Payment Methods

We accept the following payment methods: Visa, MasterCard, JCB, and PayPal.

Returns & Exchanges

Returns Eligibility

We accept returns within 15 days of delivery for most products, provided they are:

  • In original, unused condition
  • In the original packaging with all tags and accessories
  • Accompanied by proof of purchase

Non-Returnable Items

For safety and hygiene reasons, the following cannot be returned:

  • Bowstrings and compound strings/cables (due to potential stretching or damage)
  • Glue-in points and point inserts (once installed)
  • Broadheads (opened packages)
  • Custom-made or personalized equipment

Returns Process

Follow these steps to return your archery equipment:

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your return request. Use the template below for faster processing.
  2. Wait for Authorization: Our team will review your request and email you a Return Authorization Number (RAN) within 2 business days.
  3. Package Securely: Repack the item in its original packaging with all protective materials. Include a copy of your invoice.
  4. Ship Back: Send the package to our address using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.
  5. Inspection: We will inspect the returned item within 3 business days of receipt.
  6. Refund/Exchange: Upon approval, we will process your refund or ship your replacement.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Arrow Vantage Store Team,

I would like to request a return/exchange for my recent purchase:

Order Number: [Insert]
Product Name: [Insert]
Reason for Return: [Insert: Wrong size, Defective, Changed mind, etc.]

Please advise on the next steps. I confirm the item is unused and in its original packaging.

Best regards,
[Your Full Name]
[Your Contact Number]

Refund Information

Once your return is approved:

  • Timing: Refunds are processed within 5 business days after we receive and inspect your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.
  • International Returns: For customers outside the UK, refunds may take 7-10 additional days to appear in your account due to bank processing times.

Exchanges

For exchanges (size, model, or color changes):

  • Follow the standard return process above
  • Clearly state in your email that you wish to exchange the item
  • Specify the replacement product you want
  • We will ship the new item once we receive your return (additional charges may apply for price differences)

Damaged or Defective Items

If your archery equipment arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage and packaging
  • We will arrange a free return label and expedite your replacement

Return Shipping Address

All returns should be sent to:

Arrow Vantage Store Returns
42 W Tower St
Carlisle, GB CA4X 3GB
United Kingdom

Important: Always include your RAN on the package exterior. Returns without authorization may be refused.

Need Assistance?

Our customer service team, comprised of fellow archery enthusiasts, is ready to help with any shipping or return questions. Contact us at [email protected] or +44 (0)XXXX XXX XXX during UK business hours.

At Arrow Vantage Store, we stand behind every bow, arrow, and accessory we sell. Your satisfaction is as important to us as a perfect bullseye is to you.